Privacy

Privacy Policy

Effective Date: 25 May 2026

1. Introduction

Welcome to Miyabi Charters, a brochure website explaining the Miyabi yacht and our pricing options. This website is operated by Doma Group (“we”, “our”, or “us”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Kinds of Personal Information We Collect

We only collect personal information that is reasonably necessary for our functions or activities. The kinds of personal information we collect include:

Contact Information: Name, email address, and phone number.
Booking Information: Details relating to your charter enquiries, dates, preferences, and any other information you provide when filling out our contact forms.
Website Usage Data: Information about how you use our website, including IP address, browser type, pages visited, time spent on the site, and other analytics data.

3. How We Collect and Hold Personal Information

We collect personal information directly from you when you:

Submit an enquiry or booking request via our contact forms.
Communicate with us via email, phone, or other channels.
Browse our website.

We also collect website usage data automatically through the use of cookies and tracking technologies (see Section 6 below).

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information is stored securely on our servers or those of our trusted service providers. We employ industry-standard security measures, including access controls and encryption where appropriate.

4. Purposes for Collecting, Holding, Using, and Disclosing Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

To provide our services: To respond to your enquiries, process your booking requests, and provide you with information about the Miyabi yacht and pricing options.
Communication: To contact you regarding your booking, respond to your questions, and provide customer support.
Website Improvement: To analyse website traffic, monitor usage patterns, and improve the performance and user experience of our website.
Marketing (with your consent): To send you promotional materials or updates about our services, provided you have not opted out of receiving such communications.
Legal Compliance: To comply with our legal obligations and resolve any disputes.

5. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

Service Providers: We engage third-party service providers to assist us in operating our website and business. These may include IT support, website hosting, and analytics providers (such as Google Analytics). These providers are bound by confidentiality obligations and are only permitted to use your information to perform services on our behalf.
Related Entities: We may share your information with other companies within the Doma Group for administrative and operational purposes.
Legal Requirements: We may disclose your information if required or authorised by law, or if we reasonably believe that disclosure is necessary to protect our rights, property, or safety, or that of others.

5.1 Overseas Disclosure

We may use third-party service providers (such as Google and Meta) whose servers are located overseas. By using our website and providing your personal information, you consent to the disclosure of your information to these overseas recipients. We take reasonable steps to ensure that these recipients handle your information in a manner consistent with the Australian Privacy Principles.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data.

WordPress Cookies: These are essential for the core functionality of our website.
Google Analytics and Google Tag Manager: We use these tools to collect anonymous data about website traffic and user behaviour. This helps us understand how visitors interact with our site and improve our content.
Meta Pixel: We may use the Meta Pixel to track conversions from Facebook ads, optimise ads, and build targeted audiences for future advertising.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate, incomplete, out-of-date, irrelevant, or misleading.

To request access or correction, please contact our Privacy Officer using the details provided in Section 9. We will respond to your request within a reasonable period and will not charge a fee for making the request (although we may charge a reasonable fee for providing access in certain circumstances).

8. Making a Privacy Complaint

If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, you can make a complaint to our Privacy Officer using the contact details below.

We take all complaints seriously and will investigate your concerns promptly. We will respond to you in writing within a reasonable timeframe, outlining the outcome of our investigation and any steps we will take to address your complaint.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Doma Group’s Privacy Officer:

By email: privacy@domagroup.com.au
By writing to:
Doma Group
Privacy Officer
PO Box 5419
Kingston ACT 2604
By telephone: (02) 6163 1800
By fax: (02) 6163 1801

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on our website with the revised “Effective Date”. We encourage you to review this policy periodically.